\u00bfColgar la bata por unos d\u00edas y convertirse en investigadores sociales para conocer la experiencia de sus pacientes y las familias? Lo que se anticipaba como una experiencia distinta y enriquecedora, se torn\u00f3 frustrante para los profesionales sanitarios de un hospital. Pacientes y familias se empe\u00f1aban en mostrarse \u2018sumamente educados\u2019, permaneciendo en silencio o contestando con monos\u00edlabos ante la insistencia de los\/as profesionales por conocer \u2018el viaje del paciente y sus experiencias\u2019 por el sistema p\u00fablico de salud.<\/p>\n\n\n\n
En este punto, el equipo m\u00e9dico y de enfermer\u00eda contact\u00f3 con twiga para solicitar una formaci\u00f3n express<\/em> en t\u00e9cnicas de investigaci\u00f3n cualitativa.<\/p>\n\n\n\n A trav\u00e9s de las sesiones dise\u00f1adas espec\u00edficamente para esta problem\u00e1tica particular, los profesionales sanitarios fueron adquiriendo los conocimientos, habilidades y confianza para salir m\u00e1s que airosos del desaf\u00edo. Desde el dise\u00f1o del mapa de experiencia del paciente, hasta la creaci\u00f3n de las condiciones para un entorno seguro en el que la persona pudiera expresarse libremente, pasando por la pr\u00e1ctica de la escucha activa y emp\u00e1tica, o la fase de an\u00e1lisis con la extracci\u00f3n de los principales resultados, y lo m\u00e1s importante: el dise\u00f1o de soluciones a los pain points<\/em> detectados.<\/p>\n\n\n\n La formaci\u00f3n fue un \u00e9xito y prueba de ello es que obtuvimos un 9,78 sobre 10 en el cuestionario de satisfacci\u00f3n suministrado por el hospital a los participantes\ud83d\ude0a<\/p>\n","protected":false},"excerpt":{"rendered":" \u00bfColgar la bata por unos d\u00edas y convertirse en investigadores sociales para conocer la experiencia de sus pacientes y las […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3084,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"boxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3405","page","type-page","status-publish","hentry"],"yoast_head":"\n